RETURN POLICY & INSTRUCTIONS

RETURN POLICY & INSTRUCTIONS  

We get it, things don't always work out! We're here to help get it right! We offer Store Credit for returns. We do not issue refunds for available items. Please reach out to us with any questions regarding sizing. 

Please carefully review our Return or Exchange Policy and Instructions below before sending your item back. 

Feel free to email kwaveclothing@gmail.com with any questions. 

RETURNS:

  • Any items in Final Sale and are not eligible for return or exchange.
  • Items discounted 40% or greater will also be considered Final Sale. No exceptions.
  • The term "Final Sale" means an item can not be retuned or exchanged. 
  • All returns must be received within 30 days of the original purchase date.
  • Returns will be credited with an electronic store credit (Gift Card) for the original purchase price, in order to offer free shipping and discounted return labels we do not offer refunds. Gift Cards expire 5 Years after issue date.
  • Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
  • Shoes must be in the original box and shipped back in an exterior, protective shipping box.
  • If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days. 
  • All orders can only be credited back as Store Credit. 

EXCHANGES:

Please note that an exchange is only for the exact same item in a different size. Be aware that our items often sell out very quickly!

  • All orders can only be credited back as Store Credit. 
  • Final Sale items are not eligible to be exchanged or returned.
  • Exchanges must be made within 30 days of the original purchase date.
  • The item you are returning must meet all of the return guidelines above.
  • Please place a new order for the correct size of the same exact item.
  • Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full refund through Store Credit once we receive the returned item.
  • If we are currently sold out of the size you need, we are unable to process an exchange and you should refer to the Return instructions above.

SHIPPING BACK YOUR ORDER:

While we always provide free shipping to you, we do not provide free return shipping. Please review our complete return policy before sending back your order.

  • Please ship returns to our address (sent through email).
  • Please utilize the resealable mailer bag for clothing if possible.
  • Shoes must be in the original box and shipped back in an exterior, protective shipping box. Please to not affix shipping labels to the shoebox itself.
  • We don’t require a Return Authorization, but please include your original packing slip inside your return.
  • We are not responsible for any returns that may be lost or damaged in transit.
  • All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

SOMETHING WRONG?

Upon receipt, please inspect your order immediately

  • If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at kwaveclothing@gmail.com so we may address the issue. 
  • We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it. 
  • We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.

We do not edit images of each item and we do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors. 

Please enter your order name/number below to get status: